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Black Flag Horticulture Returns Policy

At Black Flag Horticulture, we are committed to providing our customers with high-quality products and excellent service. We understand that there may be occasions when you need to return a purchase, and we want to make this process as straightforward as possible. Please review our returns policy below for information on returns and refunds:

1. Liquid Nutrients and Additives:

• We do not offer refunds or returns on liquid nutrients or additives. Due to the nature of these products, we cannot accept returns or provide refunds once they have left our store.

2. Electrical Items:

• For electrical items purchased from Black Flag Horticulture, we offer a 30-day refund policy for items that are damaged or defective. If your electrical item is damaged upon receipt or becomes defective within 30 days of purchase, please follow the steps outlined below.

How to Request a Refund for Damaged Electrical Items:

a. Contact our Customer Support Team: - Please reach out to our customer support team within 30 days of receiving your damaged electrical item. You can contact us via email at blackflaghorticulture@gmail.com or by phone at 07907034574

b. Provide Order Details: - To expedite the process, please provide your order number and a detailed description of the damage or defect. Including clear photographs or videos of the issue will also be helpful in assessing the problem.

c. Return Authorization: - After reviewing your request, our customer support team will provide you with a return authorization (RA) number and instructions on how to return the damaged item.

d. Return the Item: - Please package the item securely, including all original packaging and accessories, and clearly mark the RA number on the outside of the package. Return shipping costs may be your responsibility unless the item is deemed defective by our team.

e. Inspection and Refund: - Once we receive the returned item, our technicians will inspect it to verify the damage or defect. If the item is found to be damaged or defective, we will process your refund or offer a replacement, as per your preference.

Important Notes:

• We reserve the right to deny a refund for damaged electrical items if the damage is a result of misuse, neglect, or unauthorized modifications.
• Refunds for damaged electrical items will be issued to the original payment method used for the purchase.
• Please allow up to 3 business days for the refund to be processed after we receive the returned item.

If you have any questions or concerns regarding our returns policy or need assistance with a return, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your Black Flag Horticulture purchase.

Thank you for choosing Black Flag Horticulture. We appreciate your business and trust in our products.

Sincerely,

Black Flag Horticulture