Shipping policy

Shipping Policy

Last Updated: 27/09/2023

Welcome to Black Flag Horticulture. This Shipping Policy outlines our shipping and delivery practices to ensure a smooth and satisfactory shopping experience. By placing an order with us, you agree to comply with the terms and conditions described below.

1. Order Processing:

a. Order Confirmation: After you place an order, you will receive an email confirmation with the details of your purchase. Please review this confirmation for accuracy. If you find any discrepancies, please contact us immediately.

b. Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. Processing times may vary depending on product availability and order volume.

2. Shipping Options:

a. Shipping Methods: We offer several shipping options, including standard and expedited shipping. The available methods and associated costs will be displayed during the checkout process.

b. Shipping Destinations: We currently ship to addresses within United Kingdom. If you are located outside of these areas, please contact us to inquire about special arrangements.

3. Delivery Times:

a. Estimated Delivery: Estimated delivery times will be provided during the checkout process based on the selected shipping method. Please note that these are estimates, and actual delivery times may vary.

b. Delayed Shipments: In rare cases, shipments may be delayed due to factors beyond our control, such as weather conditions, customs clearance, or carrier issues. We do not guarantee delivery dates.

4. Tracking Orders:

a. Tracking Information: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.

b. Tracking Updates: Please allow some time for tracking information to be updated by the carrier. If you have concerns about the status of your shipment, you may contact our customer support team for assistance.

5. Shipping Charges:

Shipping charges are based on the weight, dimensions, and destination of your order. Shipping costs will be calculated and displayed during the checkout process. Please review these charges before completing your purchase.

6. Customs and Duties:

For international shipments, customs duties, taxes, and fees may be imposed by the destination country's authorities. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs. Please check with your local customs office for more information.

7. Shipping Address:

Please ensure that you provide accurate and complete shipping information when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete address details.

8. Lost or Damaged Shipments:

a. Lost Shipments: If your shipment is lost in transit, please contact us as soon as possible. We will work with the carrier to resolve the issue and may initiate a replacement or refund.

b. Damaged Shipments: If your shipment arrives damaged, please contact us within 5 days of delivery. We may request photographic evidence of the damage to assist with the resolution process.

9. Contact Us:

If you have any questions or need assistance with your order or shipping, please contact us at:

Blackflaghorticulture@gmail.com